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FAQ’s

COVID-19 Client Protocol Statement

The past year has proved to be a trying time for all of us. We sincerely hope that you, our valued clients,  have managed to keep safe and have not been affected by COVID-19.

The whole of the Jasmine’s family are so looking forward to welcoming you back and to be able to offer you the treatments you enjoy.

I can assure you that we will still be offering the best possible service, the best treatments, the safest environment and an experience that will still be enjoyable. My ultimate priority is to keep you, your families and my staff as safe as possible. Therefore, after doing a full risk assessment, we have implemented a number of changes in the way that we operate which I would like to make you aware of in this document.

I kindly ask that you read this document in full as there are a number of requirements we ask of you in order to keep the salon COVID SECURE.

 

Salon Preparation

During the time the salon has been closed, I personally have completed The Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. Additionally, all the Jasmine’s team have completed The Barbicide Covid-19 course so that, together, we can offer you a safe service.

These Infection Prevention and Control rules will be reviewed and altered regularly to ensure that they are in line with the most up-to-date government advice at all times.

 

Booking Appointments

We will be operating a strict ‘Appointment Only’ policy and will not be able to offer walk-in appointments at this time.

All bookings must be made via either our telephone booking lines, by email or via our online booking system.

As you can imagine, our telephone lines will be extremely busy so, if the line is busy, please help us by leaving an answering machine message with your full name and immediate contact number.

When booking your appointment your contact details will be checked against our records in case we need to contact you post-treatment.

Once you have booked your appointment you will receive an email with a link to this Protocol and our Client COVID-19 Declaration and Consent Form.

Please ensure that you read these documents carefully ahead of your appointment and ensure that you comply with the contents. By attending your appointment, you are confirming that you have read and agree to the contents of the documents. On arrival at the salon, you will be asked to zap our QR code or, if you do not have a smart phone, we will take your full name and address and log in on our computer system..

 

Before your appointment

We will send out our usual confirmation text reminders three days before your appointment.

If you or anyone you have come into contact with feel unwell, have symptoms of the coronavirus (including a high temperature of over 37.8, a new continuous cough, shortness of breath, a loss or change to your sense of smell or taste), have tested positive for coronavirus, are waiting for a test for coronavirus or you have been told to self-isolate), please do not attend your appointment.

Please reschedule with as much notice as possible by calling us directly.

Patch testing. Many of our eye treatments require a patch test to be performed 24 hours prior to your appointment. Testing has always been a walk-in service however, due to the current situation, we will no longer be able to offer this.

Please note that even if you have had a treatment with us before, it is likely that you will need a new patch test to comply with the latest Government rules and of course our insurance, please be understanding of this.

 

The Jasmine’s Team

All of my staff will be operating social distancing within the Salon/Spa and will, of course, continue their strict regime for regular hand washing and sanitisation.

PPE. I would like to reassure you that I have, and continuing to, invest in all manner of PPE. All staff will be wearing appropriate PPE during your treatments which may include face masks, face shields, disposable aprons and gloves. This will be used in line with our risk assessments, published governmental guidelines and are for the protection of you and my team.

 

If any staff member feels unwell or has symptoms of COVlD-19, they will self-isolate immediately and not come into the salon. This may mean that your nominated therapist may change without prior notice or regrettably we may need to rearrange your appointment. We appreciate that this may be inconvenient but I am sure you will all be understanding with the current situation.

 

On Arrival

Arrival time. For your safety and to maintain social distancing, we kindly ask you to please arrive at the allocated time of your appointment. We will be running to strict treatment time slots due to preparing for your arrival and sanitising the room/treatment area, changing our PPE and being ready for the next appointment slot. If you think you will be running late please call ahead (as soon as it is safe to do so) so we are warned and can decide if we still have enough time to carry out your treatment/s booked.

Main front door. Our main reception door will be locked at all times. At your appointment time, please ring the doorbell and a member of our team will open the door for you and welcome you into the salon. From here, your therapist will then accompany you to your treatment room/area.

Face mask. We ask that you wear a face covering in the salon and have this in place upon arrival. If you do not have one, don’t worry, we can provide you with one.

Arrive alone. We ask you to arrive alone. Unfortunately we cannot allow children (except when they are attending an ear piercing appointment) of any age to accompany parents to their treatments or people, who are collecting clients, to wait in the salon under any circumstance. If you do require a carer present during your appointment, please advise us when booking.

Sanitise. Upon entry into the salon, please sanitise your hands using our wall-mounted automated, touch-less hand sanitiser. This will be positioned next to the front door and to your immediate left. Hand sanitisers are available in all treatment rooms and areas of the salon.

Personal belongings. Please limit what you bring with you. Unfortunately we cannot offer to take your coat or other items as we usually would. You will be required to keep your own coat/clothing and bag/s with you whilst in the salon to avoid contamination of surfaces. Our coat cupboard will be out of use at this current time.

Mobile phones. We will request your mobile phone remains in your bag/pocket whilst you are in the treatment area.

Food and refreshments. Food must not be consumed whilst you are present in the salon/spa. However, you’ll be pleased to hear that we will still be able to offer you our delicious hot drinks. However, for the time being, these will be served in disposable, insulated lidded cups. Additionally we have our filtered cold water dispenser units with disposable cups. Reception staff will be happy to get water when requested, please do not help yourself.

Bathroom facility. Our downstairs bathroom will be available for you to use. However, we would kindly ask that you use this facility either before or after your treatment and not during your treatment if at all possible. The bathroom will be cleaned and disinfected after every use.

Retail. We politely ask clients to refrain from touching any of our retail stock. Please ask if you wish to purchase any items.

 

Sanitisation and Protection

We will do everything in our power to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to accommodate you.

As you all know, we have always maintained the highest level of hygiene and cleanliness within the salon and this will of course continue. All treatment areas will be fully disinfected after every client to minimise any risk and new PPE will be provided for staff in between each client also. With this in mind, we ask all customers to understand that, if you are in for two or more treatments, there may be a 15 minute gap between each appointment so we can ensure that this is done to the highest possible standard.

Wherever possible we will utilise environmentally friendly, single use items during a treatment in order to protect you from cross infection. These will be disposed of safely after use. Reusable tools will undergo medical grade disinfection after each use.

As far as possible we will be using disposable towels. However, please be assured that, for any treatments where we do continue to use our usual towels, these will be laundered with effective elimination of any bacteria or viruses.

Bespoke protective screens have been installed on our reception desk and manicure stations as additional precautionary measures. When at reception, please speak to our receptionist through the screen and not in the walking space to the right side of the reception desk.

You will most probably witness us cleaning, disinfecting ‘touch zones’ and common surfaces, sterilising equipment and cleaning around you at a safe distance. Again, this will be carried out as discreetly as possible so not to make you feel uncomfortable in anyway.

Unfortunately, we are unable to offer magazines for the time being.

 

After your treatment

Where possible, contactless payments/Apple payments are preferred.

If there is a client waiting at our main reception front door when it is time for you to leave after payment is made,  one of our team will show you out via our first floor front door.

Please use the hand sanitiser again before you leave the salon.

 

…and finally

I hope that that this information has given you a good overview as to how we will be operating and that our new protocols will give you the assurance and confidence you need to come and enjoy your treatments once again.

Please bear with us at this time, we are doing our very best to reopen with some sense of normality, but it will be a tough time for us all to try and get back to our former glory. You may not see all of our smiling faces due to being semi-encased in plastic and masks, but rest assured, it’s still us and we can’t wait to see you!

If you have any questions or queries please do not hesitate to contact us prior to your appointment.

We look forward to welcoming you soon.

Best regards

Nicola Vaughan

Director, Jasmine’s Beauty Salon & Spa

 

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Frequently Asked Questions

…for when we return to normal!

 

Knowing something of what to expect will help you feel confident, relaxed and prepared to get the best out of your pampering experience.

Please tell us if…

…you are pregnant, have muscle or joint injuries or any other medical condition. We ask you to advise us at the time of booking and to also divulge this information during your initial consultation with your therapist before your treatment begins. This will allow your therapist to adjust your treatment, if necessary, so that it’s perfectly suited to your individual needs.

Should I be early or punctual?

Please arrive 20-30 minutes early for your Spa treatment giving yourself plenty of time to change into your robe and start to relax and unwind before your appointment.

Spa dress code

If you are having a Spa Body Treatment, it can help to arrive in something relaxed and loose, because it will slip more easily back on over a moisturised and fragrant you, at the end! Best to leave ‘best’ underwear at home, in case it’s marked by any of the oils and body products applied during the treatment.

If you are having a Spa treatment, when you arrive, you will be shown into our Changing Room where we will provide you with a locker and give you your robe and slippers which you can change into and wear for the duration of your stay. You can leave your underwear on; your therapist will tell you if you need to remove your bra so the creams and oils reach all the right places. However, if you would prefer, you can wear normal attire and remove your clothes whilst in the privacy of your treatment room.

You will then have time to relax in our Tranquil Relaxation Room, before your therapist takes you upstairs to your Spa room for your treatment.

What about makeup?

If you have booked in for a facial treatment then it is best not to wear makeup. If you really cannot face the glare of the public eye en route to your pampering session, or you are coming straight from work, please do not worry, we double cleanse the skin before every facial which will remove your makeup.

…and jewellery?

Please leave jewellery and valuables at home if you can – it’s just something less to worry about. Before any spa treatment please remove any jewelry from the area being treated. You can leave the items safely locked away in your personal locker or place them in your robe pocket before your treatment. Jasmine’s Beauty Salon & Spa are not responsible for any loss or damage of any personal items.

Modesty

Your therapist will leave the room while you slip off your robe and relax under the towels and blankets on the treatment couch, and again when you to get up to re-robe at the end. Disposable knickers can be provided (if required) to avoid getting beauty products on your own underwear. Therapists are also skilled in averting their eyes and in draping towels discreetly over those parts of your body not receiving the treatment, keeping your modesty intact and keeping you warm and comfortable at the same time. We never compromise your modesty. Therapists will only expose the portion of your body that is being treated at the time.

Do I need to talk to my therapist during my treatment?

You can chat with your therapist, or you can zone out and sink into gorgeous oblivion – it’s up to you, nobody minds either way. Therapists are very happy to answer your questions about the treatment, and don’t be shy about asking for gentler or firmer pressure, or changes in ambient music or the temperature of the room. If you’re uncomfortable with anything during your treatment, please speak up and the therapist will make an adjustment. We would rather you tell us during the treatment than leave us feeling disappointed with your experience.

You are paying for the treatment so you deserve to enjoy it!

What if I fall asleep?

Health and beauty treatments can be deeply relaxing and it’s common for clients to fall asleep while they’re happening. This is, of course, a complement to the skills of the therapist, and is normally not a problem. They will wake you, gently, when it’s time to leave the treatment room.

Most important of all

Remember to relax, stretch out and enjoy every moment of your ‘me time’ – you deserve it!

More hints and tips

  • If you come with a friend, be mindful of others, also enjoying general relaxation areas, and keep conversation low, especially in the Relaxation Room
  • Switch off your mobile ‘phone (it’s really OK to forget the pressures of the outside world for an hour or two!)
  • Don’t eat a heavy meal or consume alcohol within an hour or two of arriving
  • If you’ve a favourite book that you just can’t put down, or have no time to read at home, this is the time to bring it out of your handbag!
  • Before a manicure, protect your beautifully applied polish by paying in advance and removing car keys from the bottom of your handbag.
Award winning Eastbourne beauty salon

Jasmines has been awarded the status of Regional Spa Winners for Outstanding Business Development, for the South of England, by Decleor UK, Jasmine's highest and proudest accolade to date.

Jasmines has also been recognised as one of the leading Beauty Salons and Spa's in the UK, awarded the "Most Progressed Salon & Spa in the South East of England".

2000-2019 Jasmine's outstanding customer care and treatments have also been acknowledged by Decleor and we are proud to have held the elite status of "Aroma Gold Decleor Salon" for excellence and achievement for the past 19 years.

Jasmines Beauty Salon & Spa Suppliers